About Us

Transforming Businesses Through Customer-Centricity

At CentriqX, we are your one-stop-shop for all customer experience consulting services, dedicated to helping your business thrive in the digital age. We understand that every organization is unique, which is why we customize our approach to align with your specific processes, people, technology, and industry standards, ensuring your business stays competitive and positioned for long-term success.

We believe that exceptional customer experiences are the key to driving business growth. That’s why we place your customers at the heart of everything we do, shaping our strategies to meet their needs and exceed their expectations.

Through our comprehensive suite of CX consulting services, we optimize your tech infrastructure, streamline processes, and leverage data insights to craft strategic solutions that deliver ROI and drive sustainable growth. With experience across a wide array of industries, we are committed to enhancing customer lifetime value and building lasting success for your business.

Nuran Mekky

Group Head - CVM Operations and Customer Experience

Nuran Mekky is a seasoned Customer Experience (CX) expert with 15 years of experience in driving transformative CX and digital strategies. She specializes in data-driven insights, seamless customer journeys, CRM, and Omni-channel initiatives. From brand interaction to customer loyalty, Nuran leads strategy, testing, implementation, and reporting to optimize retention and Lifetime Value (LTV). Her leadership in large-scale transformations reflects her strategic vision and innovative mindset. Thriving in fast-paced, agile environments, she continuously enhances customer acquisition and brand loyalty. With an unwavering commitment to innovation, Nuran consistently propels progress, delivering exceptional experiences that foster long-term customer engagement and satisfaction.

Our Achievements Speak Volumes

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CX Experts

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CX Experts Comprehensive Digital Transformation Journey

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Ecosystem Enabling Solutions

Why Us ?

CX Leadership

Partnering with 100+ industry
experts and 500+ technology
vendors to deliver best-fit solutions

Holistic Approach

Maximizing existing investments,
streamlining processes, and
ensuring seamless experiences.

End-to-end CX Solutions

Strategy development,
process optimization, technology
selection, implementation, and
skill development.

Customer-centricity

Putting customers at the
heart of every strategy

Innovative Solutions

Harnessing AI, automation, and emerging technologies.


What Our Client Says?

Our Team

Nuran Mekky

Co-Founder and CEO

Lina Yahya

Co-Founder and CXO

Soumaya Libdi

E-commerce Strategic Consultant

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